It's tricky to find the right size when shopping online. We totally get it! That's why we created a handy size guide, which you can find on every product page, to help you find the right size. If you're still unsure, then send us an email at service@thehalara.au.  

Our products are manufactured and shipped from premium factories across East and Southeast Asia. Our factories follow strict local, national, and international regulations and have certifications from recognizable international organizations, including standards ensuring worker health, safety, and living wages. Halara cares about all stakeholders involved in our value chain. We are committed to supporting the well-being of people and the planet. See the Responsibility page to learn more.

You'll receive a shipping confirmation email once your order has been shipped. You can click on the tracking link in the email to view the updated status of your package. If you need help finding this, email us at service@thehalara.au and we'll happily check it for you! 

We process our orders quickly and cannot change or update your order once it has finished. Please reach out to us as soon as the order is placed at service@thehalara.au and our customer service team will try to accommodate any changes before the order is packed for shipment. Please note that this is not always possible. 

While we're confident you will love the product you ordered, you have 30 days to decide if an item is right for you.

If you would like to return the item, please contact us within 30 days of delivery. Please email service@thehalara.au with your return request. Please be sure to indicate which item or items you will be returning and your reason for return. 

Do not send returned items from the package you received to the sender's address. We will not accept any returns that have not been initiated with us before your return shipment.

Once you receive the return confirmation, you may return the unworn and unwashed products to the provided address. We must receive the returns within 30 days of the return confirmation email. Please note that we do not cover return delivery fees. Returns for underwear are not accepted.

If you have not received your refund within 14 days of shipping your returned product, please contact service@thehalara.au  

To ensure your safety, please order exclusively through Halara's official websites, the Halara App, or official Halara TikTok and Facebook accounts.

For a list of all official Halara websites and accounts and any tips related to phishing scams, please see here.

To make a purchase, find the product you want, select a color and size, and click the "Add to Cart" button. Continue adding products, or click "Checkout" to complete your order! Create a Halara account to make your shopping trip even smoother with auto-filled information, easily accessible order history and status, and updates directly to your inbox about new releases and special promotions.

You'll receive a shipping confirmation email once your order has been shipped. You can click on the tracking link in the email to view the updated status of your package. If you need help finding this, email us at service@thehalara.au and we'll happily check it for you! 

Oh no! We're sorry to hear this! Please email us at service@thehalara.au and we'll check on your order to see if we can find any additional information. How Long Does Shipping Take?

Shipping time can vary depending on the destination region and country. You can check out our shipping page for an updated timetable of delivery times by country.

Due to our quick order processing times, we are unable to change the details in your order once it has been confirmed and processed. If you wish to change the shipping address, please cancel your previous order and place a new one.

We try to get product to you as quickly as possible so we process and ship orders quickly after the transaction is placed. Email us at service@thehalara.au as soon as possible, and we'll do our best. However, please note that changes may not be possible if the order has been packed for shipment.

Please contact us service@thehalara.au to cancel your order before it has shipped. We would be more than happy to help with the cancellation however, once the order has been shipped, we are unable to cancel your order. If you are not 100% satisfied with the items once the package has been received, we’ll gladly assist you with the return. If you have any other questions, please reach us at service@thehalara.au.

Once your items have shipped, we are not liable if they are stolen or lost in transit. If your tracking number shows that your package was delivered but you did not receive it, please allow 2-3 more days for delivery before contacting your local carrier for more information.

This changes based on the destination country or region. Once it ships out of one of our warehouses (in China or the US), it will be handled by local couriers in the origination source. Then, once it reaches your country or region, it will be handed from the original postal courier to the local courier that services your region. You may receive two tracking numbers: one for the original courier from when it leaves our warehouse and one for the local courier making the delivery to you!

While we're confident you will love the product you ordered, you have 30 days to decide if an item is right for you.

If you would like to return the item, please contact us within 30 days of delivery. Please email service@thehalara.au with your return request. Please be sure to indicate which item or items you will be returning and your reason for return. 

Do not send returned items from the package you received to the sender's address. We will not accept any returns that have not been initiated with us before your return shipment.

Once you receive the return confirmation, you may return the unworn and unwashed products to the provided address. We must receive the returns within 30 days of the return confirmation email. Please note that we do not cover return delivery fees. Returns for underwear are not accepted.

If you have not received your refund within 14 days of shipping your returned product, please contact service@thehalara.au  

We currently do not offer exchanges. If you'd like to swap sizes, we recommend that you proceed with a return and then place a second order for the correct size. This way, you won't have to wait an additional two weeks for us to receive the product before your new size is shipped! If you need further assistance, please email us at service@thehalara.au.

Refunds will be issued to the original payment method. You'll receive an email confirmation of the refund once completed. If you haven't received the refund to your account within 14 days, please contact your bank with proof of confirmation so they can assist in speeding up the approval process.

If an item you ordered is out of stock, you can cancel the order for a refund or replace the item with another product. Please email us at service@thehalara.au for assistance. 

We understand that you have to try on products to know if they fit, but please keep in mind that we cannot accept returns if there are remnants of makeup, deodorant, and/or perfume.

No, you are responsible for any return shipment fees.

If you receive a damaged or flawed item, please email us at service@thehalara.au as soon as possible. After review, we will send a replacement product or refund you for the price of the defective item if possible. 

It's tricky to find the right size when shopping online. We totally get it! That's why we created a handy size guide, which you can find on every product page, to help you find the right size. If you're still unsure, then send us an email at service@thehalara.au  

If the item you want is out of stock, sign up for the "Back in Stock" email alert on the product page to be notified when it's available. We come out with new collections every season, so we're sure you'll fall in love with new styles as they're released. If your item hasn't been restocked, email us at service@thehalara.com to let us know. We love knowing which styles our customers want back!

Halara manufactures its products in select, reliable factories with experienced specialists overseeing the process, from experienced pattern makers and product development specialists to quality control experts. We're committed to constantly making efforts towards sustainability, partnering exclusively with factories that adhere to environmental protection laws, labor rights, and wage regulations. Our unique on-demand production approach eliminates inventory-related pollution and waste. Prioritizing high-quality fabric and the latest technology in our fabric lab, we reduce waste and maximize fabric function and feel while maintaining affordable prices. Our designs, driven by customer feedback, reduce overproduction and ensure our customers not only receive products they love but can count on the durability of our products. As our business demand and product categories rapidly expand, we are growing our supply chain partnerships in South Asia. We're committed to increasing our investment and effort in sustainability and will continue to provide greater transparency in our sustainable practices and supply chain.

We use a variety of materials for our products, but mainly nylon, spandex, and cotton. All our fabrics are high-quality, have high elasticity, and are breathable to provide the comfiest, softest products possible.

We recommend washing our garments with gentle detergents at low temperatures. It's better for the environment and your clothes! You can find more detailed recommendations on the product tags.

Some items are sold on a "Pre-Order" or "Just In Time" model, which allows us to order just enough materials to meet demand. We are working hard to expand this model to additional products.

We accept all major credit cards (VISA, MasterCard, AMEX), PayPal, Apple Pay, Google Pay, Shop Pay, or Afterpay (only available for US/NZ/AU/CA addresses.) Please note that some banks may charge users foreign transaction fees when you pay by credit card.

There are a few reasons why payments may be declined. If you paid via credit card or PayPal, email us at service@thehalara.au for assistance.

Yes! You can use both the gift card and promo code in one order. Just be sure to enter the gift card first, then the promo code.

For US customers:

What is Sales & Use Tax?

How is Sales & Use Tax calculated?

Will Sales & Use Tax be refundable?

We cannot adjust pricing after the order has been placed.

All orders are placed in USD. If your payment method's original tender type is not USD, your bank or payment facilitator will convert it to your local currency at their current daily exchange rate. This also means that if you return a product or receive a refund, it will be issued in the exact USD amount you paid, based on the current daily exchange rate at the time of refund. It is possible those amounts may differ slightly.

Our sales and discounts are only available for a limited time, so we do not offer price adjustments. To stay on top of promos and sales, subscribe to our mailing list and follow us on social media @thehalara!

Please note that thehalara.com (also referred to as Halara) reserves, at their discretion, full rights to the usage of discount codes. In cases where a customer violates discount code regulations, Halara has the right to cancel the order or forfeit the payment discount code. Rules are as follows:

Can discount codes be applied to sales?

Discount codes are only valid on full-price products.

Since the sale item is already discounted, monetary discounts cannot be applied.

How do I use my code?

To redeem a discount code, enter the discount code during the checkout process. Only one discount can be used per purchase. Discount code codes may not be applied towards sale items.

I forgot to use my discount with my purchase. Can you give me a credit?

Discount codes can't be applied after the purchase is complete. If you forgot to use your discount code and it is now expired, look out for new codes and offers in the future. If the discount code has not expired, you can use the discount code on your next order.

Can I use more than one discount code at a time?

No. You may redeem only one discount at a time. Usage is also subject to the terms and conditions of the discount code.

Can I use an expired discount code?

The expired discount code can't be used. Each discount code has an expiration date. If you are having issues with it, please contact us via service@thehalara.au

What if a discount makes the order total fall below the free shipping minimum?

A discount code doesn't work on shipping fees.

Free shipping will not be applied if the total falls below the free shipping minimum using the discount code.

If you still have any questions, please contact us at service@thehalara.au.

This may be due to the following reasons: 1. Shipping fees are nonrefundable 2. Your order, placed in USD, had a different daily exchange rate to your local currency at the time of order than at the time a refund was processed. Please email us at service@thehalara.au if you have any further questions.

Please note that thehalara.com (also referred to as Halara) reserves, at their discretion, full rights to the usage of discount codes. In cases where a customer violates discount code regulations, Halara has the right to cancel the order or forfeit the payment discount code. Rules are as follows:

Redemption and Limitations:

1. Gift cards may be redeemed on thehalara.com to purchase products.

2. Gift cards can be used with a discount code.

3. You may enter the gift card code at checkout. If the total purchase price is greater than the balance on the gift card, you may select other payment methods to pay for the remaining amount. (If the purchase price is less than the balance on the gift card, the balance won't be refunded, but it can be used towards a future purchase.)

4. The gift card is not refundable or redeemable for cash or credit.

5. Products purchased with gift cards cannot be returned or exchanged unless the product purchased is deemed defective.

Lost or Stolen Gift Cards

Halara is not responsible for lost, stolen, or unauthorized gift cards.

For further questions, please email us at service@thehalara.au

No. Only one promo code can be used per order. If you're unsure about using coupons or promo codes, email us at service@thehalara.au, and we can assist you!

Thanks for your interest! You can check out our Ambassador Program page to apply. One of our influencer managers will contact you if we have available spots. 

 Be sure to follow us on Instagram and TikTok , and subscribe to our email and text message updates! We also have a 24/7 Discord community that offers live customer support, product drop announcements, and brand sponsorship opportunities. Join us today!

 We love to hear from our customers! You can drop us a note on Instagram 

or email service@thehalara.au with your feedback or suggestion.

As a young start-up, we appreciate everyone's interest in the expansion of our product categories! We hope to expand outside of just women's fashion in the near future.

Our mission at Halara is to offer our customers the highest quality apparel at the best possible prices. Our team strives for cost uniformity across all sizes, but when that is not achievable, we do everything possible to close the pricing gap.

We have stringent measures to vet our manufacturing partners, with many Halara staff members on location at many production facilities. We put a lot of consideration into our manufacturing process and are working on our public commitment.

1.  Please consider the following guidelines:

• Focus on the product and your individual experience.
• Provide details on why you liked or disliked a product.
• All submitted reviews are subject to the terms outlined in our Terms and Conditions:

2.  We reserve the right to not post your review or to delete your posted review if it contains any of the following types of content:

• Reviews that are not specific or related to your purchased product.
• Obscenities, discriminatory language, or other language that may reasonably be considered to be defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership, or corporation, or not suitable for a public forum.
• Advertisements, 'spam' content, or references to other products, offers, or websites.
• Email addresses, URLs, phone numbers, physical addresses, or other contact information.
• Critical or spiteful comments on other reviews posted on the page or their authors.
• Inappropriate photos, videos, or music, including, without limitation, any materials containing inappropriate bodily exposure.
• Any material with a visible copyright notice or obvious third-party material.
• Information that violates any law, statute, ordinance, or regulation.

3.  If you wish to share feedback about product selection, pricing, ordering, delivery, or other customer service issues, please do not submit this feedback through a product review. Instead, email us at service@thehalara.au directly.

We offer dresses that provide light compression and support for cup sizes A-C.

This is specific to the design. Each product page will describe whether the shorts are connected or separate.

Our dresses are like one-piece rompers, so using the bathroom won't be a hassle.